Questions – tmpro

Is TMPro part of Temu?

No. TMPro Support is independent and has no affiliation with Temu.

Do you have access to my Temu account or orders?

No. We only know what you tell us, and you handle everything in your own account.

Can you get my refund approved?

No. Temu decides. We help you understand the process and present your request clearly.

What do I need to have on hand?

Your order number and a short description of the problem. For item problems, photos help a lot.

Is there a cost?

If a fee applies, we tell you before you agree. Nothing is charged without your consent.

Will you ever ask for my password or a code?

No. If someone does, do not share anything and end the conversation.

Where is the official Temu help?

In the Temu app, open your profile and choose the Help or Customer Service section.