TMPro SupportTMPro Support is a help desk for people who buy on Temu. We turn confusing order problems into a short list of clear next steps. We are independent, and Temu alone decides outcomes.
Orders and delivery
Orders that sit in processing, parcels that split, addresses that need fixing, and shipments held up in customs. We explain what each situation usually means.
Returns and refunds
We help you choose the right option in the app, prepare your return, and understand where your refund is and when to expect it.
Item problems
Wrong size, broken on arrival, or nothing like the photos. We help you gather proof and write a short, clear request.
Billing
We help you tell a pending hold from a real charge, and decide whether to contact Temu or your bank.
Account safety
Help with sign-in problems and steps to protect your account, including on shared devices.
Not part of our service
- Approving or changing orders and refunds.
- Asking for your password, codes or full card number.
- Promising any specific outcome.