Help guides

Keeping your Temu account safe on shared or public devices

Small habits that stop other people from using your account.

Charge dispute with your bank: when to wait and when to call

A short guide to choosing between Temu and your card issuer.

International shipping and customs delays: what to expect

Why tracking can pause and how long to wait before worrying.

Changing your delivery address after you place an order

What may still be possible and what to do if it is too late.

Why one Temu order can arrive as several packages

Split shipments are common. Here is how to follow each one.

Temu order stuck in processing: what is normal and what is not

How long processing can take and when it is worth acting.

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