Independent third-party support service. Not affiliated with, endorsed by, or sponsored by Temu.
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Checking hours 1-888-884-3909

Hours: Support available 24 hours a day, 7 days a week

Any fee for our help is explained before you agree. You are never charged without saying yes.

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Make the call count

  • Keep your order page open
  • Stay near your phone or computer so we can talk you through the steps
  • Never read out passwords or one-time codes

Start here: what is going on?

Choose a topic and we will show you what to have ready, so the call is quick.

Pick the way that suits you

Four ways to reach us.

Phone

1-888-884-3909
Fastest for urgent order problems.

Callback

Fill in the form below and we call you in your chosen time window.

Email

support@tmpro.online
Best for screenshots and photos.

Online

We are an online-only service. Phone and callback requests are open around the clock.

Have us call you

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Please do not include passwords, verification codes or full card numbers.

Quick answers

Are you Temu?

No. TMPro Support is an independent third-party service and is not affiliated with Temu. For official support, use the Help section in the Temu app.

How quickly will you call back?

We aim to call within the time window you pick. If you need help right away, call the number above.

Will you ask for my password?

Never. We do not need your password, verification codes or full card number. If anyone asks for them, end the conversation.

What does it cost to get help?

We explain any fee before you agree, and you are not charged without your clear consent.

Can I send photos or screenshots?

Yes. Email them to us and mention your name and topic. Please hide full card or account numbers first.