International shipping and customs delays: what to expect

Published October 23, 2026 by TMPro Support

Parcels that cross borders pass through customs, and tracking can go quiet during that time.

• Pauses of several days between scans are common.
• Local carriers may take over near the end, and the tracking number can change.
• Busy seasons add extra time.

Keep the tracking history and compare it with the delivery estimate on your order page. If the estimate has passed with no movement, contact Temu through the app and attach the history.

Still stuck? Call 1-888-884-3909