Charge dispute with your bank: when to wait and when to call

Published October 23, 2026 by TMPro Support

Start with the order. Many charges that look wrong are pending holds or a second authorization that drops off on its own.

Contact Temu first when

• An order was canceled and the refund has not appeared by its expected date.
• The charge matches an order you want to return.

Contact your bank when

• You see a posted charge for an order that does not exist in your account.
• You think your card was used without permission.

Keep screenshots of the order page and statement.

Still stuck? Call 1-888-884-3909