How We Help

Step 1: Tell us your story

Call 1-888-884-3909 or request a callback. Share your order number and what went wrong.

Step 2: Hear your options

We outline what you can do, in order, and what each step usually involves. If we offer a paid service, we tell you the price first.

Step 3: Take action in your account

You send the request in the Temu app yourself. We stay available if the screens differ from what you expected.

What we ask of you

• Honest details about what happened.
• Your order number and any photos you have.
• Keeping your passwords and codes to yourself.